> ## Documentation Index
> Fetch the complete documentation index at: https://docs.loyalty.dog/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with the LoyaltyDog platform.

## Direct support

* **Email** — [support@loyalty.dog](mailto:support@loyalty.dog) for technical or account questions.
* **Contact form** — [loyalty.dog/contact-us](https://loyalty.dog/contact-us) for sales, partnerships, or general inquiries.

## What to include in a bug report

To get to a resolution fastest, include:

* The endpoint URL and HTTP method.
* The request body (with secrets redacted).
* The response status and body.
* A timestamp in UTC.
* The `programId` and (where relevant) the `customerId` involved.

## Status

For real-time platform status, see [status.loyalty.dog](https://status.loyalty.dog).

## Security

For security disclosures, email [security@loyalty.dog](mailto:security@loyalty.dog). Please do not file public issues for security-sensitive reports.